Terms & Conditions
The following General Terms and Conditions (GTC), which define and specify the rights and obligations of the seller and the buyer pays for purchases at online stores of the Univerzum, Ltd. and are valid from March 1, 2016.
The Seller is the company Univerzum, Ltd., established Zacpalova 24, 74601 Opava, ID: 25384481, Tax ID: CZ25384481, registered at the Regional Court in Ostrava C 16,713th universe, Ltd. (hereinafter referred to as Seller) is a person who at the conclusion of the contract acts in a commercial or other business activities. It is a businessman who, directly or through other business supplies products to the buyer or services.
customer of this online store is the buyer (Buyer), which may have the status of consumer (Consumer) or entrepreneurs (hereinafter referred to as Entrepreneur ).
A Consumer is any person who is outside his business or outside independent exercise of their profession enters into a contract with the Seller or otherwise it is.
A Entrepreneur is a person who independently carries out on its own account and responsibility gainful employment trade or similar means with the intention to do so consistently for profit. For Entrepreneurs is considered, among other things. For the purpose of consumer protection also any person who enters into a contract related to its own business, manufacturing or similar activities or independent exercise of their profession, or the person acting for or on behalf of entrepreneurs. An entrepreneur for the purposes of the GTC means one who acts in accordance with the previously described in the context of their business. Indicate if the buyer in the order of their identification number, then acknowledges that he is subject to the rules in the GTC for entrepreneurs.
Buyer by creating and sending orders concluded contract with the seller and expressly confirmed that before concluding this contract with these GTC and Complaint Form with them explicitly agree, in the version that is valid and effective at the time of booking.
The Buyer is aware that the purchase of products that are in the Seller's business, no right to use registered trademarks, trade names, text, graphics, photos and logos, etc. Seller or its contractors, unless a special contract stipulates otherwise.
Notification of pre-contractual
Seller announce that
- the cost of remote communication means different from the basic rate (or in. Internet and dial-up connection to the terms of the operator Buyer
- do not charge any additional fees
- requires payment of the purchase price Buyer
- prices of goods and services are on the website operated by inclusive of VAT, including any charges laid down by law, however, the cost of goods or services vary according to the selected method and the transport provider and source of payment
- the consumer has the right to withdraw from the contract (unless otherwise stated below), within a period of fourteen days, which runs from the date of receipt of goods while the withdrawal must be sent to the address of the Seller, if necessary. the consumer can use the Form withdrawal on the Seller
- Consumer can not withdraw from the agreement:
- a service that has met with the seller prior express consent of the consumer before the deadline for withdrawal
- for the supply of goods or services whose price depends on fluctuations of financial markets beyond the control Seller and which may occur during the period for withdrawal
- the supply of goods that have been adjusted according to the wishes of the consumer or to his person
- for the supply of goods subject to rapid deterioration, as well as goods that have been after delivery irretrievably mixed with other goods;
- for the supply of sealed goods which the consumer has removed from its packaging and hygiene reasons it is not possible to return
- in case of withdrawal Contract consumer will bear the cost of returning the goods, and in the case of a contract concluded by means of distance communication costs for returning the goods if the goods can not be returned to his usual character by post
- The Consumer has the obligation to pay a proportion of the prices in case of withdrawal from the contract for the provision of services and the performance has begun
- resulting contract with related documents (the relevant invoice, etc.) will be stored in the electronic archive Seller
- in the case of a complaint it may Consumers use the contact form, if necessary. contact the supervisor or state supervision
Contract the Buyer can be closed so that it accepts the proposal to conclude a contract on the website operated by the Seller that the required performance (goods, services, electronic content) inserts Add to cart eventually. They buy them with one click. The buyer can enter into a contract to assist the worker Seller. Before Buyers confirmed binding order, the Buyer has the right to change how the required performance, delivery and payment method, therefore, check all the data entered into the order. The purchase contract is sending an order by the Buyer after choosing transport and method of payment and acceptance of the order by the Seller, the potential for errors during data transfer Seller is not responsible. Conclusion of Contract Buyer Seller shall immediately confirm his email.
Resulting contract including the agreed price may be changed or canceled only by agreement of the parties or based on legal grounds, unless stated otherwise in the GBC.
The contract is seller archived for at least five years after its conclusion, but no longer than under the relevant legislation for its successful fulfillment and is not accessible to non-participating third parties. Information about individual technical steps leading to the conclusion of the contract are clear of these terms and conditions where this process is clearly popsán.Kupní contract, the Seller agrees to refer the matter to the Buyer, service or provide digital content, which is the subject of purchase, and allow him to acquire ownership rights, and Buyer agrees that thing / digital content takes over and pays the purchase price.
the seller retains ownership of things, and therefore the buyer becomes the owner until full payment of the purchase price. This rule applies even if you purchase services or digital content.
refer the matter to Buyer, as well as documents relating to the case and allow the Purchaser to acquire ownership rights to things / content in accordance with the contract.
If the seller to send the matter, refer the matter carrier for transport to Buyer and Buyer will allow to assert the rights of the contract of carriage against the carrier.
Buyer Seller surrender the object of purchase at the agreed quantity, quality and design.
Unless stated how thing should be wrapped will be wrapped by custom. If these do not exist, then the way things necessary for the preservation and protection. In the same manner with Seller thing to carry.
With a view to minimizing damage and ensuring smooth supply Seller reserves the right to deliver goods to the Buyer, who in one order and / or one of ordered goods with a total value in excess of 50,000 - CZK incl. VAT to full payment of the total purchase price. Once the buyer will pay the total purchase price of goods purchased through the expedition Seller in accordance with the requirements set out in the Buyer's order.
Thing is defective, unless agreed properties. The defect is regarded as the fulfillment of other things and flaws in the documents required for the use of things.
Right Buyer of defective performance constitutes a defect which the thing at the risk of damage to the Buyer, even to take effect later. Buyer's right to establish and later the defect which caused the Seller breach of its obligations. Buyer thing as possible inspected as soon as possible after the risk of damage to property and ensures its properties and quantity.
The risk of damage shall pass to the Buyer's acceptance of things. The same result is, if not taken Buyer thing, although he allowed her to dispose of Seller.
Damage to things arising after the transfer of risk of damage to the Buyer, does not affect its obligation to pay the purchase price, unless the seller damages caused by breach its obligations.
delay parties to assume things the other hand, there is the right thing after prior notification to the account of the lingering appropriate way to sell after prodlévajícímu provide additional reasonable time limit for acceptance. This is true even if the party lingers in the payment of which is subject to referral of the case.
The Seller is liable to the Buyer that the matter on receipt no defects. Seller is responsible, that
- when the buyer took over the thing, a thing has properties that the parties agreed, and if there is no agreement, so those properties which the seller or manufacturer has described or which buyer expected due to the nature goods and based on advertising they carry
- the thing fit for the purpose which for its use or Seller states to which this kind of thing normally used;
- that in the corresponding quantity, measure or weight
- matter meets the requirements of the legislation.
of manifestation of a defect within six months of receipt, it is considered that the matter was already defective upon delivery.
the Buyer is entitled to exercise the right of defects that occurs in the consumer goods during the twenty four months from receipt, unless stated otherwise. This does not apply:
- things sold at a lower price for the defect for which the lower price was negotiated
- wear and tear caused by normal use
- used in the case of a defect caused by use or wear that thing had to take over
Buyer or where it is clear that the nature of things.
For consumer goods (eg. beauty salon, drugstore products, etc.), the Purchaser is entitled to exercise the right of defects within twenty-four (24) months. However, if the goods specified expiration date, then the period shall be reduced only to the date indicated on the packaging of the goods.
Regulation by individual deadlines closer Complaints procedure.
For Entrepreneurs may be the deadline for exercising the rights from faulty performance adjusted differently. If that type of goods expressly specified, has thus given priority deadline. The time limit is then given to the goods prefix "P".
The right of defective performance of the Buyer shall not be paid if the buyer knew that the thing has a defect, or if the buyer itself caused the defect.
If the thing defect from which the Seller is obliged, and if it is the thing sold at a lower price or thing used, instead of a buyer the right to exchange things right to an adequate discount.
Breach of contract
Breach of contract generally
The right to supply new things or replacement parts buyer has in the case of removable defects if it can not properly use the thing repeated occurrence of defect or to a larger number of defects. In this case, the Purchaser has the right to cancel the contract.
When delivered new things will return the buyer's expense thing originally supplied (including all accessories supplied).
He had not told if the buyer defect without undue delay after it can, in a timely inspection and adequate care to know, the court had the right to admit defective performance. If it is a hidden defect, the same applies if no defect is notified without undue delay after the Buyer could determine with sufficient care, but no later than two years after the submission of the case.
If defective performance of substantial breach of the contract, the Buyer has the right to:
- to eliminate defects in the delivery of new things without defect or delivery of missing things, unless it is due to the disproportionate nature of the defect, but if the defect affects only part of the case, the buyer may request a replacement (SOU) parts; if this is not possible, it may withdraw from the contract. If, however, due to the disproportionate nature of the defect, especially if you can remedy the defect without undue delay, the Buyer has the right to free remedy
- to eliminate defects repairing things
- a reasonable discount on the purchase price
The Buyer shall notify the Seller the right to chose what, when notified defects or without undue delay after notification of the defect. The buyer made the choice can not be changed without the consent of the Seller. This does not apply if the buyer asked for correction of defects that may prove irreparable. If the Seller does not correct the defect within a reasonable time or notify the buyer if the defects are not removed, the Buyer may instead require the removal of defects reasonable discount on the purchase price or cancel the contract.
If you do not opt for the Buyer's right on time, the rights as in the case of minor breach of contract.
the consumer has the right to an adequate discount in the event that the Seller can not deliver a new thing without defects, replace the part or repair the thing, and if the seller fails to cure within a reasonable or the time it would redress to consumers there were significant difficulties.
If defective performance of insignificant breach of contract, the Buyer has the right to:
- to eliminate defects or a reasonable discount on the purchase price.
Until the Buyer the right to apply for a discount on the purchase price or withdraws from the contract, the Seller may deliver what is missing, or remove the legal defect. Other defects may be removed by Seller at its option to repair things or delivering things new.
If the Seller fails to timely things defect or flaw things refuses to remove the Buyer may reduce the purchase price or cancel the contract. The buyer made the choice can not be changed without the consent of the Seller.
As quality guarantee, the Seller agrees that the matter will identify eligible for use for the usual purpose or that it retains the usual properties. These effects have also put the warranty period or shelf life stuff on the label or in advertising. The guarantee can be given on an individual component things.
The warranty period runs from the submission of the case to the Buyer. If the matter was under contract sent running from the obtaining of things to destination.
The buyer has the right to the warranty, if the defect caused after the transfer of risk of damage to the Buyer external event.
Withdrawal from the contract
Withdrawal to Consumers
The Consumer has the right to withdraw from the contract within fourteen days. This period runs from the date of conclusion of the contract.
The Seller allows the consumer to withdraw from the agreement by completing and sending the sample form withdrawal on its website and subsequently confirmed by the consumer without undue delay in text form its adoption. You can also withdraw by correspondence at Prodávajího.
If the consumer withdraws from the contract, the Seller shall send or forward goods from the Seller received, at its own expense and without undue delay, no later than fourteen days after the withdrawal.
goods Consumers should return the complete, ie. including all accessories supplied with complete documentation, undamaged, clean, preferably including the original packaging, in the condition and value of goods in which they took over.
When it comes to Cconsumer goods (eg. beauty salon, drugstore products, etc.), you can withdraw from the contract only if the buyer delivers the goods undamaged and unused in original packaging.
If he chooses the consumer to withdraw the said period, advised the Seller to accelerate the execution of the resignation of goods delivered to the address of the Seller together with the attached cover letter with a possible reason for withdrawal from the contract (not required), with a copy of the purchase document and listed bank account number.
The Consumer is responsible for the Seller only reduce the value of goods, which was caused by the handling other than what is necessary to treat it with respect to its nature and characteristics.
If the consumer withdraws from the contract, the Seller returns without undue delay, no later than fourteen days from the withdrawal of all funds that from him under the contract received in the same way.
If the Consumer withdraws from the contract, the seller is not obliged to return the funds received consumer first, than from consumption goods creditor takes over.
The Consumer acknowledges that if the goods provided gifts, the gift agreement between the Seller and the Buyer is concluded with a condition that occurs when the use of the right to withdraw from the contract within 14 days of donation the contract is due to expire and the consumer is required along with the returned goods back with the related gifts provided including anything won. In the event that these will not be returned, these values are seen as unjust enrichment consumers. Unless issue the subject of unjust enrichment may well be the Seller is entitled to a cash payment equal to the normal price. In case of withdrawal from the donation contract does not terminate the contract and purchase contracts are considered from this point of view alone.
Withdrawal in other cases
If possible Entrepreneurs withdraw from the contract within fourteen days, the businessman notes that the return of the purchase price may be diminished by it, what value decreased goods.
The Buyer can withdraw from the contract or demand delivery of new things, unable to return the thing in the state in which they are received. This is not true,
- if there has been a change in status as a result of inspections to detect defects things
- used if Buyer thing before discovering defects
- If the buyer does not cause the impossibility of returning things unchanged state acts or omissions
- If the buyer sold the thing before discovering the defect, if it consumed or changed if the matter in normal use; If happen to be only partially return the buyer, who can return and provide compensation to the Seller up to the amount which should benefit from the use of things.
If Buyer had not told if the buyer defect things in time, loses the right to withdraw from the contract.
Security and Information Protection
Seller declares that all personal data are confidential and will be used only for the execution of the contract with the Buyer and Seller marketing activities (including those carried out with contractors Seller) and not otherwise disclosed to any third party, etc. with the exception of situations related to the distribution or payment relating to the goods ordered (communication name, account number and delivery address) or special marketing events. Seller progresses so that the data subject is not infringed upon their rights, in particular the right to human dignity, and to ensure protection against unauthorized intrusion into the private life of the data subject. Personal information that is provided voluntarily by the Buyer to the Seller in order to fulfill orders and marketing campaigns seller are collected, processed and stored in accordance with the applicable laws of the Czech Republic, particularly with Act no. 101/2000 Coll., On protection of personal data, as and as amended. Purchaser gives his consent to the collection and processing of personal data for the purpose of satisfying the subject concluded the sales contract and use for marketing purposes seller (particularly for sending commercial communications, including through third parties) and until a written statement disagreeing with the workmanship sent to the address of the Seller. For a written statement in this case it is also considered a form of electronic, especially via the contact form.
In the complaint procedure the Customer required the following information: name, address, telephone number, e-mail signature. All thus obtained personal data are processed solely for the purpose necessary for handling complaints and in accordance with law no. 101/2000 Coll., On protection of personal data, as amended and effective.
The Buyer has the right to access your personal data and the right to correct them, including the right to request clarification and rectification of status and other legal rights to these data.
the seller may also provide consent process when called. "cookies" in order to facilitate the provision of their services, in accordance with the provisions of Directive 95/46 / EC on the purpose of "cookies" or similar tools. Users have the option to refuse "cookies" or similar device stored on their terminal equipment, eg. That runs in your browser's private browsing functionality.
The Seller due to crime prevention and harm minimization reserves the right to refuse an order buyer's generated from the blocked IP addresses. In case of problems with the order, the Buyer may contact the Seller by contact form or by phone.
Orders through the online shop of the Seller can be implemented continuously. In the event of failure of the information system or force majeure Seller shall not be liable for breach of operating time.
All prices are negotiable. The online e-shop are always up to date and current prices. Prices listed for each product are final, ie. including VAT and all other taxes and fees that the consumer must pay to obtain the goods. This does not apply any charges for freight, doběrečné and potential costs of long-distance communication that are put up in other phases of the order and the amount of which depends on the choice of the Buyer.
Action price is valid while stocks when placing pieces of action goods or the period specified by the Seller.
Buyer acknowledges that there may be cases where there is no contract between the Seller and the Buyer, especially when the buyer orders the goods at the price published in error due to errors internal information system Seller. The seller in this case the Buyer of such fact informs.
The Seller reserves the right to declare null and void the purchase contract concluded unless there has been a misuse of personal information, misuse of credit cards, etc., or due to the intervention of an administrative or judicial authority on such procedure Buyer will be informed. Buyer acknowledges that these cases can arise legitimately purchase agreement.
The final price will be listed in the order and in a message confirming receipt of goods orders.
Orders can be placed in the following ways:
- through Prodávajího electronic commerce (hereinafter referred to as "e-commerce")
- e-mail at Seller
- by regular mail to the address of the seller
Buyer Seller advised to place orders via e-shop through an authorized buyer profile. In the case of public Internet access also recommends Buyer to unsubscribe from your profile after you order.
The buyer will exact time of delivery of goods ordered be informed via email. Length delivery of goods ordered and the price of transport depends on the mode of transport, which customers select the second step in its basket.
The Seller accepts the following payment terms:
- bank transfer prepayment
- payment card MasterCard or Visa through an indenpendent online payment portal
- for cash on delivery (optional)
- payment via PayPal
Goods remain until full payment and acceptance by the Seller, but the risk of damage passes receipt of goods by the Buyer.
Buyer Billing information can not be changed retroactively after sending the order.
The seller provides or arranges delivery the following ways:
- Czech Post Registered mail package
- Czech Post Insured Parcel abroad
- other appropriate type (as required)
The various modes of transport are offered subject to availability of individual services with regard to capacity and driving capabilities. In the case of force majeure or failure Information System Seller is not responsible for late delivery.
Available delivery methods, their current conditions and prices can be found on the website are always current and valid Seller.
Immediately buyer is obliged to check the delivery status of the carrier along with the shipment (number of packages, intactness of tape, damage to the box). The Buyer is entitled to refuse to accept the shipment, which is not in conformity with the contract that the consignment eg. Incomplete or damaged. If so damaged shipment from the carrier buyer, it is necessary to describe the damage in the handover protocol carrier.
Incomplete or damaged consignment shall be notified immediately by email to the Seller, write a carrier damage report this without delay by fax, e-mail, or mail Seller. Additional complaints of incompleteness or external damage to the shipment does not relieve the Buyer the right thing to complain about, it gives the Seller the opportunity to prove that this is not a conflict with the contract.
The warranties on goods are governed by Sellers and relevant legislation of the Czech Republic. Such warranty usually serves the proof of purchase (see Complaints Procedure).
Relations and any disputes arising under the contract shall be settled exclusively by the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic.
Any disputes between the Seller and the Buyer can also solve amicably. In this case, the consumer can contact the ADR entity, which is like Czech trade inspection a dispute or online through the designated ODR platform. More information about the extra-judicial settlement of disputes badly to find here. But when will resort to amicable settlement of the dispute, the seller recommends the buyer to use first contact the Seller to remedy the situation.
The contract is concluded in the Czech language. If a buyer needs for translation of text of a treaty is true that in case of a dispute concerning the interpretation of terms, the interpretation of the contract in the Czech language.
These General Terms and Conditions including their components are valid and effective from March 1, 2016 and cancels the previous version of business conditions including its components.
Link to Claim form